Shopping at HDA Cosmetics should be a flawless experience, and that extends to our return and replacement policy. We offer a generous 72-Hour Satisfaction Guarantee, giving you ample time to ensure your new beauty finds are a perfect fit.
Here’s how it works:
• Second thoughts? No problem! You have 3 full days from receiving your order to request a return.
• Condition is key: To qualify, your items must be unopened, unused, and in their original packaging, with all tags intact. Don’t forget to hang on to your receipt or proof of purchase!
• Starting a return is simple: Just drop us a line at Whatsapp number: +923192624865 and we’ll guide you through the process with genuine care.
• Return options: Depending on your location and claim validity, you can either send the items back to us or have them conveniently picked up (address details provided upon approval).
• **Returns without prior contact **won’t be accepted, so communication is key!
• Once your return arrives, we’ll inspect it promptly and notify you of the approval status. If approved, replacement products will be automatically dispatched, reaching you within 5-7 business days.
Spotted any imperfections or mix-ups? We encourage you to contact us right away if you have any questions or issues
We’re dedicated to resolving any concerns swiftly and ensuring your complete satisfaction.
Important to remember:
• Certain product/shade changes may not be eligible for return after receiving the correct item as ordered.
• We exclusively source from authentic suppliers, so concerns about originality shouldn’t arise. Got a question? We’re here to help! Just ask!
• Sale items and gift cards are unfortunately non-returnable.
Looking to switch something up? The fastest way is to return your current item and place a separate order for the new one after your return is approved.
Order cancellations:
• You can cancel your order before it ships by emailing us at whatsapp number: +923192624865
• Once an order has been dispatched for safety reasons, cancellation or return is not possible due to mandatory security protocols implemented by HDA Cosmetics and its courier partners. This ensures the integrity and security of your products.
• Discount codes used for cancelled orders become inactive and cannot be reused. Loyalty points used will be credited back to your account upon cancellation.
Refunds for cancelled orders:
• If you paid for a cancelled order before it shipped, your refund will be processed within 2-3 business days to the original payment method. Please allow additional 1-2 business days for the funds to reflect in your account.
• Additionally, you can choose a hassle-free refund through HDA Cosmetics vouchers, redeemable for future purchases